About Cigna The Cigna Group is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare and Evernorth Health Services to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.

About the job Cigna, a leading general health insurer, is experiencing an exciting period. We are looking to recruit an experienced IT Service Desk Analyst in Madrid. Reporting to the Service Desk Team leader, you will provide operational support and account administration to the IT Service Desk team.

You will work about full-time from the Cigna Madrid office.



Main duties and responsibilities Provide technical support to onsite and remote users. Manage/monitor IT Service Desk Incidents and Service Request via ServiceNow.

Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team. Escalate any issues/ outages to the IT Service Desk Team leader.

Required Skills Fluent in Spanish and English, with verbal and written communication proficiency. Two years of experience within an IT support team Incident management skills Experience with Microsoft O365 Windows 11 support and build experience.

Active Directory Citrix

Support SCCM Exchange account maintenance Networking

📌 It - Technical Customer Support Analyst - Cigna Healthcare (Madrid)
🏢 CLICE Cigna Life Insurance Company of EUR SA-NV
📍 Madrid