About Cigna The Cigna Group is a global health company committed to improving health and vitality.

We relentlessly challenge ourselves to partner and innovate solutions for better health.

Our global workforce of more than 70,000 colleagues work through Cigna Healthcare and Evernorth Health Services to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.

About the job Cigna, a leading general health insurer, is experiencing an exciting period.

We are looking to recruit an experienced IT Service Desk Analyst in Madrid.

The successful candidate will be a member of the Technology, Engineering, and Operations group.

Reporting to the Service Desk Team leader, you will provide operational support and account administration to the IT Service Desk team.

The successful candidate will be a high-performing individual who is methodical, inquisitive, and passionate about technology and service.





You will work about full-time from the Cigna Madrid office.

Main duties and responsibilities Provide technical support to onsite and remote users.

Install, configure and support (IMAC) end-user devices.

Manage/monitor IT Service Desk Incidents and Service Request via ServiceNow.

Manage User system access for various applications.

Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.

Ensure all incidents are managed following targets set out in SLA.

Escalate any issues/ outages to the IT Service Desk Team leader.

Required Skills Fluent in Spanish and English, with verbal and written communication proficiency.

Two years of experience within an IT support team Incident management skills Experience with Microsoft O365 Windows 11 support and build experience.

Active Directory Citrix Support SCCM Exchange account maintenance Networking

📌 It - Technical Customer Support Analyst - Cigna Healthcare (Madrid)
🏢 CLICE Cigna Life Insurance Company of EUR SA-NV
📍 Madrid