Job ID: 744000153445156 Process Manager (m/f/d) for T Cloud Public A Coruña, Bilbao, Gijón, Granada, Madrid, Reus, Seville, Valencia Professional Regular T-Systems Iberia ### Your Task As a Process Manager you will leverage your knowledge of IT-Processes from ITIL to Agile, adapting and implementing processes to the specific needs of modern Cloud IT Operations. #### Responsibilities
- Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
- Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
- Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
- Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
- Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
- Eliminate wait times in Agile workflows.
- Consistently automate with common frameworks.
- Design and implement internal tools and services.
- Maintain an overview of processes, communication, and motivation within the team.
- Establish and communicate processes where necessary.
- Engage in improving overarching process-landscapes and structures.
- Work in a community where everyone helps each other in an open and trusting manner. ###

Your Profile
We are looking for a Process Manager with strong knowledge of IT processes, cloud technologies, and DevOps practices, combined with excellent process documentation and automation skills.



#### Must Have Skills
- Completed studies in a technical, engineering or business subject or comparable professional training
- 3 years of professional experience in IT with a focus on modern cloud technologies
- Good knowledge of process creation and documentation, especially for DevOps
- Extensive knowledge in infrastructure automation
- Knowledge of agile development processes
- High level of customer orientation
- Ability to assess technical solutions and find creative approaches to solutions
- Fluency in written and spoken English
- Knowledge of IT processes from ITIL to Agile
- Experience with Jira service management tools
- Experience with Confluence for knowledge management #### Nice to Have Skills
- OpenStack experience
- Programming experience in open source projects ###

About Us
T-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. #### Benefits Work environment & flexibility
- International, dynamic and collaborative environment
- T-Social:



social initiatives (sports, community, health, ...)
- Hybrid work model (remote/on-site)
- Flexible

working hours
Growth & development
- Customized training: access to Coursera to learn whatever you want, whenever you want
- Weekly language classes (English & German)
- International Mentoring Sessions & Experience Days Compensation & benefits
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
- Telemedicine
- Life and accident insurance
- Social fund Wellbeing & time off
- 26+ working days of vacation per year
- Free access to specialist services (medical, legal, wellness)
- 100% salary coverage during medical leave #### Application Information If you are looking for a new challenge, do not hesitate to send us your CV Please send CV in English. *T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
* Job Benefits ### Health & Insurance
- Adaptable compensation plan (health insurance, meal vouchers, childcare, transport)
- Telemedicine
- Life and accident insurance ### Financial
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
- Social fund
- 100% salary coverage during medical leave ### Work-Life Balance
- Hybrid work model (remote/on-site)
- Flexible

working hours
- 26+ working days of vacation per year ### Professional Development
- Customized training: access to Coursera to learn whatever you want, whenever you want
- Weekly language classes (English & German)
- International Mentoring Sessions & Experience Days ### Lifestyle & Wellness
- T-Social: social initiatives (sports, community, health, ...)
- Free access to specialist services (medical, legal, wellness)

📌 Process Manager (La Coruña)
🏢 T-Mobile
📍 La Coruña