Bilbao, Vizcaya, SpainFull timeR-*Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. The RoleWe are seeking an experienced IT Services and Outsourcing professional responsible for ensuring the successful delivery of services, leading the operational relationship with strategic clients, and driving contract profitability and evolution through effective management of teams, operations, and technology transformation.Service Delivery & OperationsResponsible for the end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement.Leadership & Financial ManagementLeads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management, delivery optimization, and account P&L; management.Fluent in Spanish and English.Basque (Euskera) language skills are highly desirable and will be considered a strong advantageRequired Skills and Experience-5+ years of experience leading delivery teams and quality services to customers-Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors-Experience in leading teams through incident, problem and change management,



as well as root cause analysis-Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes-AIOps hands-on knowledge, automation and innovation-oriented mindset-Well versed for direct and constant interaction with the customer-Sympathetic and empowering delivery resource manager, fostering growthPreferred Skills and Experience-Bachelor's degree-Six Sigma, PMP, and/or ITIL certificationsBeing YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

Our Be

Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

📌 Jefe De Obra | Líder De Proyectos De Construcción (Vitoria-Gasteiz)
🏢 ALTUNA Y URIA
📍 Vitoria-Gasteiz