Daily Operations &

- Maintenance:Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.Incident &
- Support Management:Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations.

Support major incidents and service restoration activities.Automation &

- Improvement:Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.Deployment &
- Documentation:Support deployment, release, and production change activities.

Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.Cross-functional Collaboration:Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops,



and technical information synthesis.Experience:5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).

Core Technical Stack:Terraform GitHub OpenShift Argo CI/CD Authentication &

- Authorization mechanisms (API security standards: OAuth, OpenID) Foundational knowledge of AWS and Azure ITIL Framework &
- ProcessesSoft Skills:Technical communication, stakeholder management, influence management, and experience working in multicultural environments.Education:Bachelor's degree in Computer Science or an equivalent relevant field.Technical formats & protocols:XML, XSD, WSDL, WS-*, Java, JSON.

MuleSoft Omni Gateway (Flex Gateway) expertise.

Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).

Certificate lifecycle management.

API Testing Tools: Postman, SOAPUI (User level).

Linux environments.

Knowledge of Silva.English:C1 level (CEFR) minimum (required for working in an international environment).

Madrid

📌 Platform Operations & Support Engineer (Mulesoft Integration Platform) (Madrid)
🏢 Pasiona
📍 Madrid