Experteer Overview In this Senior Consultant role, you drive strategic and transformation projects across a portfolio of about 35 shopping centres.

You'll work cross-functionally to identify opportunities, optimise processes, and coordinate portfolio-wide initiatives that deliver measurable value.

You will structure projects, lead diverse teams, and implement pilots with scalable rollout models.

The position sits within the Communications, Marketing u****amp; Innovation team, focusing on customer experience, marketing, digitalisation, and sustainability.

This is a hands-on role shaping how the portfolio performs and evolves.

Compensaciones / Ventajas • Lead cross-functional strategic projects in areas such as Customer Experience, marketing, communications, innovation, digitalisation, and sustainability • Identify opportunities for improvement, efficiency, and innovation, and translate them into concrete and actionable initiatives • Structure projects by defining objectives, scope, workplans, stakeholders, resources, and KPIs • Coordinate internal teams, shopping centres, suppliers, and specialised partners, ensuring projects progress according to plan and agreed objectives are met • Drive pilot projects, analyse results, and define implementation and rollout models across the portfolio • Review and enhance processes, working tools, reporting frameworks,



and governance models within the department • Analyse data and KPIs to generate insights and recommendations that support decision-making • Identify relevant trends, solutions, suppliers, and best practices, facilitating their transfer and implementation across the portfolio Responsabilidades • Professional with at least 5 years of experience in consulting, transformation, strategy, Customer Experience, innovation, marketing, or project management • Proven experience leading cross-functional projects and working with multidisciplinary teams • Strong structuring, analytical, synthesis, and problem-solving skills • Autonomous, proactive, and results-oriented profile, with the ability to turn loosely defined objectives into clear action plans • Strong influencing, communication, and stakeholder management skills • Strong interest in continuous improvement, innovation, and customer-focused digital solutions • Advanced proficiency in Excel and PowerPoint • Fluent spoken and written English, minimum C1 level • Previous experience in consulting, multinational companies, digital transformation, Customer Experience, Retail, Real Estate, or other customer experience-intensive industries will be highly valued Requisitos principales •

📌 Marketing Strategy & Operations (Madrid)
🏢 Cushman u0026 Wakefield
📍 Madrid