Full-time Company Description As a Japan-originated, global company with our footprint in over 60 countries and regions, our mission is to provide essential and significant value to patients and society through our products and services created from our expertise in ophthalmology and from the patient's perspective.

Office

Manager&

• Customer Operations Specialist This is a key role supporting the day-to-day operations of our business in Spain and Portugal, ensuring smooth administrative processes, efficient customer operations, and excellent support to employees, suppliers, and external partners. The successful candidate will act as a central point of coordination across multiple functions, helping to drive operational excellence while contributing to a positive employee and customer experience. Customer &

• Channel Operations Build and maintain strong relationships with wholesalers, distributors, hospitals, pharmacies, and internal commercial teams. Support customer requests related to orders, invoicing, inventory reconciliation, backorders, and financial queries. Order-to-Cash &

• Credit Management Support credit collection activities and follow-up on outstanding customer balances. Assist with pricing and discount administration for public and private customers. Prepare and analyze customer sales and distribution data to support business decision-making. Create and manage purchase orders and support contract administration. Coordinate with external service providers, including facilities, IT, telecommunications, fleet, travel, and office suppliers. Monitor invoices and expenditures, ensuring budget alignment and timely issue resolution. Office &





• Workplace Management Support the daily operation of the Madrid office and workplace services. Identify opportunities to improve efficiency and optimize local operating costs.

Employee Support

Manage equipment allocation, collection, and return for office and field employees. Help ensure a seamless employee experience regarding workplace services and tools. Maintain local inventories of laptops, mobile devices, and other technology assets.

Act as a key local contact for IT-related requests and coordinate with the regional Helpdesk. Manage relationships with local telecom providers and support device lifecycle management. Fleet & Corporate Services Support administration of the company car fleet and related service providers.

Manage company credit card administration and related processes. Ensure compliance with company policies and documentation requirements. Executive & Cross-Functional Support Provide administrative support to the Iberia leadership team.

Coordinate approvals, signatures, documentation, and local projects. Support the organization of internal meetings, events, and employee activities. Minimum 3 years of experience in administrative support, customer operations, business support, or a similar role.





Experience managing suppliers, external service providers, and operational processes.

Experience handling purchasing activities, invoice management, contract administration, or related processes.

Experience in the pharmaceutical, healthcare, or medical device industry. Knowledge of pharmaceutical customer operations and supply chain processes. Accounting knowledge and exposure to accounts payable or accounts receivable activities.

Customer-focused mindset with excellent communication skills. Commercial awareness and analytical capabilities. Strong stakeholder management and problem-solving skills. Good working knowledge of Microsoft Office; SAP and EDI experience would be an advantage.

Conversational level of English.

Office

Manager & Customer Ops Specialist, Iberia Through our long-term vision outlined in Santen ****, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. At Santen, we believe in empowering all our team members with adaptable ways of working and a highly inclusive work environment. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members.

All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

📌 Office Manager & Customer Ops Specialist, Iberia (Madrid)
🏢 Santen
📍 Madrid