Description

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona.

Tasks and Responsibilities

Provide first and second level IT support (hardware, software, mobile devices, and peripherals)

Act as the primary onsite point of contact for end-user IT issues

Troubleshoot incidents and service requests via ticketing system (ServiceNow)

Deliver prompt and professional user support (desk-side and remote)

Document all activities and resolutions accurately in the ticketing system

Support IT onboarding for new employees (equipment setup, user guidance)





Maintain and contribute to knowledge base documentation

Support continuous service improvement initiatives

Requirements

Fluent English (written and spoken)

Minimum 2+ years of experience in IT support / onsite support role

Strong troubleshooting skills in Windows environment and standard IT tools

Experience with ticketing systems (e.g., ServiceNow)

Excellent communication and customer-oriented mindset

Ability to work independently in an onsite client environment

Well-organized, reliable, and detail-oriented

Experience in regulated environments (e.g., GxP) is a plus

Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

Broad range of tasks and responsibilities

Friendly and international working environment

Professional development opportunities

Referral program ("Fishing for Friends")

Company-sponsored events

Is IT in your DNA?

📌 Onsite Support Engineer (Barcelona, 1St/2Nd Level Support, English) (Laza)
🏢 D-Ploy
📍 Laza