Werfen has recently set up a Service Management Office. As a trainee you will have the opportunity to gain hands-on experience in IT Service Management as Werfen has implemented an enterprise-wide IT Service Management framework. With this, processes like Incident, Service Request, Change and Problem Management have been introduced following industry best practices (ITIL), policies and procedures. Now the team has started to work on the next phases of the ServiceNow roadmap.

Key Accountabilities As a trainee you can join this exciting journey by supporting the team by:

Support the configuration and continuous improvement of ServiceNow Performance Analytics, e.g., assisting in designing and maintaining KPIs, indicators, breakdowns, and dashboards

Collaborate with stakeholders to gather and document reporting requirements

Ensure data quality and consistency across dashboards and reports

Help analyze trends and provide insights to support decision‑making

Assist in troubleshooting and resolving issues related to Performance Analytics

Support data collection jobs and indicator configuration

Contribute to documentation and knowledge sharing

Networking/Key relationships

Leadership team of General Technologies and Services

Diverse stakeholders from IT team

End users

Minimum Knowledge & Experience required for the position:

Student in the area of Information Technology, Economics, ADE or similar

Good understanding of data analysis, reporting, and Performance Analytics concepts, including KPIs, dashboards, and data visualization

Interest in working with analytics-driven solutions





Previous knowledge or experience with ServiceNow is desirable

Skills & Capabilities:

Ability to work independently and take decisions in alignment with project team

Good communication and organizational skills

Being analytical, organized and collaborative

Fluent English is mandatory

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Managing Work Effectively managing one's time and resources to ensure that work is completed efficiently.

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.

Building Partnerships Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

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📌 Trainee for IT Service Management – focus Performance Analytics (Barcelona)
🏢 Werfen
📍 Barcelona