Responsibilities / TasksFor our office inGranollers, we are looking for anOrder Management Specialistto support the commercial and operational activities related to ourhomogenizer business.

The successful candidate will be responsible for managing customer orders, quotations, deliveries and service coordination, working closely with internal teams to ensure operational excellence and high customer satisfaction throughout the order lifecycle.

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The main responsibilities are

Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments.

Receive customer requests via email and take care of its management.

Eventually distributes requests from the common customer service Inbox to other colleagues in the department.

Quotation Management: Receives requests and manages quotations.

Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.

Order Management: Manage customer's purchase orders.

Create Sales orders, purchase goods to central warehouse and follow-up delivery.

Order delivery tracking, in coordination with Supply Chain & Logistics

Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).

Invoicing of services: proforma and final, after verifying that the documentation and data are correct.

Tracking and receipt of orders for billing.





Arise credit notes in compliance with the general approval guidelines.

Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.

Management of incidents that arise during each phase of the "order to cash" process until resolution

Travel management of the technicians and the rest of the colleagues

Your Profile / QualificationsStudies in Administration & Finance

Minimum3 years of experiencein theBack-officedepartment (Order Manager role)

Training, knowledge, and experience in administration

Valuable to get experience as part of project management team

Sensitive leadership personality experienced in leading high performance production organizations

Spanish (Native)

English (Advanced);

Portuguese would be an asset.

High performance and result orientation

Outstanding communication skills

Convincing personality successfully pushing for results despite facing resistance

Ability to communicate to with all levels within the organization

We offer

Attractive compensation package aligned with experience and responsibilities.

Private health insurance plan

Employee Assistance Program

Adaptable working hours and a hybrid working model (up to two days per week remote).

23 days of vacation per year.

Great work environment as part of a collaborative team

Continuous internal training and career development opportunities, both nationally and internationally.

xkdbapo The opportunity to join a company recognized as aTop Employer ****.

📌 Order Management Specialist (Industrial Equipment) (Lérida)
🏢 ES04 GEA Process Engineering
📍 Lérida