Job Title: Quality Analyst (Catalan - speaking) - Remote AV01Ready to lead a team, develop talent, and drive results? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance.Monitor quality processes and customer interactions to ensure compliance with standards.Analyze quality metrics, identify trends, and conduct root cause analysis.Recommend and implement process improvements to enhance performance and customer satisfaction.Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.Provide feedback and reports on quality performance and key trends.Maintain quality documentation, reporting standards, and data accuracy.Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque.Advanced English proficiency.A bachelor's degree in a related field, with 2–4 years of experience preferred.Proficiency in Microsoft Office.What's in it for youFull-time 39 hours/week contract: Monday to Friday rotative schedule from 9:00 to 20:00Salary * euros gross/year + up to euros gross/year in bonusWork remotely from anywhere in SpainFull paid training on the company and the project you'll be working onCareer development programs,



specialized coursesReady to lead the way? Bring your leadership skills, people-focused approach, and passion for performance to a role where you can make a real impact.We're a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a general technology and services leader. Human-centered, tech?Every day we're busy helping over **** of the world's best brands solve their toughest business challenges.

Whether it's...... designing game?changing brand experiences, building and scaling secure AI technologies, and building loyalty to drive revenue. We design, build, and run fully integrated, end?to?end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand?By integrating strategy & design with data & analytics, enterprise technology, and digital operations.

You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Quality Analyst (Catalan - Speaking) - Remote Av01 (Barcelona)
🏢 Concentrix
📍 Barcelona