Mandarin Oriental Ritz, MadridMandarin Oriental Ritz, Madrid is looking for a Group Sales Manager to join our Sales team.Mandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts, and residences, located in prime destinations around the globe.

Mandarin Oriental

Ritz, Madrid is an iconic five-star luxury hotel located in the heart of Spain's capital. About the PositionBased at Mandarin Oriental Ritz, Madrid, within the Sales Department in Madrid, the Group Sales Manager is responsible for driving group business performance across assigned markets by maximizing revenue opportunities, developing existing accounts, generating new business, and strengthening relationships with agencies, corporations, and direct clients.This position reports to the Senior Group Sales Manager.In addition, the role contributes to the successful execution of the hotel's commercial strategy, working closely with Sales, Revenue, Reservations, and Operations teams to achieve production, revenue, and market share objectives.As a Group Sales Manager, you will be responsible for:Achieving budgeted group room revenue targets and maximizing conversion opportunities.Supporting the development and implementation of sales strategies, action plans, and departmental objectives.Conducting sales calls, client presentations, training sessions, and business meetings.Representing the hotel at trade shows, industry events, workshops, and networking activities.Maintaining strong market visibility through proactive sales activities.Managing and updating contracts, negotiated rates, and commercial agreements in Delphi and other company systems.Maintaining accurate client databases and commercial records.Analyzing market trends, competitor performance, Agency360 reports,



and other commercial intelligence sources.Collaborating closely with Mandarin Oriental regional and general sales offices to generate business opportunities.Ensuring all sales collateral, presentations, directories, and external platforms remain up to date.Effectively utilizing Salesforce, Power BI, and other corporate sales and reporting tools.Recording and tracking all sales activities, client interactions, and account development plans within corporate systems.Working closely with the commercial team to achieve monthly, quarterly, and annual targets.Ensuring compliance with all Mandarin Oriental health, safety, and security standards and procedures.As a Group Sales Manager, we expect from you:Minimum of 2–3 years of experience as a Sales Manager.Strong knowledge of the Groups segment and associated sales processes.Proven ability to generate business results through strategic and proactive sales activities.Excellent interpersonal, networking, and negotiation skills.Strong attention to detail and commitment to quality.Proficiency in Salesforce, Delphi, Power BI, and Microsoft Office applications.Fluent English and Spanish, both written and spoken. Collaborative mindset, strong team spirit, and alignment with Mandarin Oriental's values and culture.Complimentary stays ranging from 3 to 10 nights and exclusive room rates at Mandarin Oriental properties worldwide.Health benefits and wellness initiatives, including on-site physiotherapy and the option to enroll in private health insurance through a flexible benefits scheme.Retirement & Financial Security.

Long-service retirement plans and additional social benefits.Local Benefits. Regular town hall meetings, team events, colleague celebrations, volunteer opportunities, and access to a Social Fund that provides support to colleagues in times of need.

📌 Sales Manager (English) (Madrid)
🏢 Mandarin Oriental
📍 Madrid