End (E2E) Operations Intelligence Lead End (E2E) Operations Intelligence Lead drives operational excellence across global Customer Support (CS) end?to?end processes, acting as enterprise process owner while driving the transformation of the Business Management System (BMS) through AI. He or she will also lead AI?driven transformation of the Business Management System (BMS). The position is accountable for identifying deviations, risks, and inefficiencies, and for delivering sustainable improvements with measurable business impact. controlled, and consistently executed across regions enabling improved efficiency, reduced risk, and better customer outcomes.

Own assigned CS E2E processes, including governance, performance standards, and metrics. Identify process deviations, control gaps, and risks; cause analysis and improvement initiatives. ready insights on process health, risks, and performance outcomes. cause analysis, and early?Ensure adoption, governance, and quality of AI?generated operational intelligence. Influence senior leaders and build AI literacy among BMS users.

Executive?level performance and value?Digital Transformation (DT) Typically 8-10 years of experience in operations, process excellence, or operational transformation within complex, integral organizations. Strong track record of delivering tangible operational and business outcomes. solving, and storytelling skills,



with the ability to translate complex data into clear insights and actionable recommendations.

Desirable: deep understanding of CS operational models, including case management and escalation processes.

Desirable: hands?on familiarity with AI platforms, dashboarding tools, and data visualization technologies relevant to operational intelligence (e.g., Power BI, Copilot, or equivalent). Bachelor's degree required (Business, Engineering, Operations, Analytics, or a related field).

Certification in continuous improvement methodologies (Lean, Six Sigma, or similar) and/or project management (PMP, Agile) preferred.

Certification or formal training in AI tools, data analytics, or operational excellence methodologies is a strong advantage. Full time Shift - No shift premium (Spain) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

📌 Senior Business Operations Executive (Laza)
🏢 HP
📍 Laza