OverviewIn this role, you will strengthen the end-to-end lesson journey by turning customer signals into scalable workflows and cross-functional fixes. You'll partner with Product, Care, and Supply Ops to improve scheduling, delivery, and handling of issues, enabling smoother learner and tutor experiences. You'll operationalize launches and minimize long-term support debt while driving measurable improvements in satisfaction and efficiency.

This is a chance to shape scalable processes within a general, human-led, AI-enabled learning platform. You will operate at the intersection of customer experience and product, delivering impact across a broad learner community. Compensaciones / Beneficiosmonthly allowance for lessons Learning & Development budget equity health insurance mental health support platforms Gympass-access in Spain ResponsabilidadesOwn lesson-journey outcomes by tracking CSAT and journey-related metrics; identify trends and friction points Design and refine scalable Customer Care workflows for scheduling, delivery,



and exceptions Coordinate with Product, Care, and Supply Ops to prioritize high-impact opportunities Influence product and policy changes through customer signals and operational learnings Lead or contribute to cross-functional initiatives focused on satisfaction, policy adoption, and efficiency Requisitos principales2+ years in Customer Experience, Operations, Program/Project Management, or Consulting Proven track record designing and refining operational workflows Strong execution and prioritization; able to influence without direct authority Analytical and data-fluent; translate signals into recommendations Proficient with BI tools (e.g., Looker) and basic SQL knowledge Strong communication and stakeholder management Customer-centric, proactive, and solutions-oriented Customer-centric Proactive Solutions-oriented Strong communication BI tools (Looker) SQL (basic)

📌 Senior Customer Experience Specialist - Lesson Experience - Preply (Barcelona)
🏢 Preply
📍 Barcelona