At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act.

Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment We're innovators who care deeply about our customers' success. We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector.

Full-Time/Remote Senior Product Support Engineer , you will own complex technical escalations across one of our core product verticals, either non-integrated products or integrations, depending on your profile. You are the connection point between Customer Operations and Engineering, the person who figures out what is actually wrong and either fixes it or gets it to the right team. Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers.





Own technical documentation in Confluence that enables Customer Operations to solve more independently. Work closely with Engineering and Product teams to align on root causes and prioritize fixes. What's in it for you?

Versátil working environment: Work from home or at one of our global offices. Optional benefits through tax-free payroll deductions for food, transportation and/or nursery.

Wellbeing support: Comprehensive health insurance: High-bar, friendly, creative, and passionate colleagues. Workshops, frameworks, tools, training, and processes to realize your full potential. 3+ years of proven experience in a product support or engineering role. Able to read, debug, and work with Python and SQL using AI tools. Hands-on experience with support and documentation tools like Jira and Confluence. Fluency in English, both written and spoken.

Experience writing Python, beyond reading and debugging.

Experience building or maintaining AI-assisted workflows or automations in a support or engineering context.

Experience with JavaScript. Advanced experience with Jira and Confluence, such as creating automation rules or custom reporting. Familiarity with Looker for reporting and data insights. Familiarity with the hospitality industry or hotel technology landscape. Understanding of hotel related data or PMS systems. Python, SQL (BigQuery), JavaScript, Claude Code, N8N, Rundeck, Rootly, VSCode, Postman, Jira, Confluence, Google Workspace, Zendesk, Intercom, macOS Our company and leadership team |

📌 Senior Product Support Engineer (Laza)
🏢 Lighthouse Intelligence
📍 Laza