Amazon Operations sits at the heart of the Amazon customer experience.Join us in the Amazon Reliability Maintenance Engineering (RME) team, within the Amazon Maintenance Operations Center International (AMOC INTL), a 24/7/365 centralized remote maintenance function serving field RME teams across 845+ buildings so they can focus on hands-on maintenance.Purpose of jobWe are seeking a seasoned Strategy & Business Operations Manager to own the strategy, planning, and rhythm-of-business that enables AMOC INTL to scale its four service pillars across EU, India, LATAM, Australia, and new markets. :

- Refrigeration & Building Maintenance (BBM/RBM)- Planned & Compliance Maintenance (PPM) - They will own the multi-year planning cadence, the single source of truth for AMOC data, and the expansion workstreams into new countries, removing the internal silos that naturally form in a multi-service organization of AMOC's scale and ensuring the organization plans ahead of demand rather than reacting to it.Key job responsibilities- Organization-wide strategy and planning.Own AMOC INTL's strategy and planning rhythm end-to-end (SPS/3YP, OP1/OP2, goal setting) across all four pillars and regions, translating leadership direction into structured multi-year plans and roadmaps.This includes owning the organization's recurring narratives, MBRs, leadership reviews, and executive-ready documents on a predictable cadence that holds the whole organization to a single planning heartbeat.
- India, Middle East, South Africa) alongside the RP3 Senior Team Lead, productizing a repeatable country-launch model (workload baseline, vendor onboarding, SOP templates, HC gearing, go-live checklist) so growth scales without scaling effort linearly.
- Data ownership and single source of truth.Own the definitions and governance of AMOC's cross-pillar data layer: a unified vocabulary (work order, autonomous resolution, cost-per-asset, vendor score)



applied identically across all pillars and hubs, plus the v1 metric set committed in the 3YP (machine-based uptime, vendor performance scorecards, cost-per-asset, centralized energy dashboards). Stakeholder alignment and capacity planning.Partner with Finance, pillar leaders, and senior stakeholders across NA, LATAM, APAC, EU RME, the Integral Central Team, Procurement/GPO, and the RP3 program to connect confirmed network launches to headcount and gearing inputs, and align AMOC strategy with senior and executive leadership goals.Basic qualifications- Knowledge of building codes and safety compliance- Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field or (equivalent work experience)- Experience in strategy, program/business operations, or planning roles, ideally within operations, maintenance, supply chain, or facilities, including experience operating at organization or multi-team scope.
- Demonstrated ownership of multi-year planning cycles and executive rhythm-of-business documents (narratives, reviews, reporting) for senior leadership.Strong written-narrative skills and the ability to synthesize complex cross-functional inputs into clear, data-backed documents for senior and executive leadership audiences.
- Knowledge of mechanical and electrical systems- Experience driving multi-country or multi-region expansion / launch work streams at scale.
- Familiarity with Amazon RME (Reliability, Maintenance, and Engineering) systems and tooling (APM, Compass, QuickSight, Quick Suite Spaces) and with metric-definition / data-governance work.
- Comfort operating as a senior Individual Contributor at organizational scope.Leading through strategy, standards, partnership, and influence rather than people management.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

📌 Senior Program Manager - Business Strategy, Amazon Maintenance Operation Center (Madrid)
🏢 Amazon
📍 Madrid