Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Today, we are a integral team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.As Senior Subscription Manager, you will own a portfolio of customer subscriptions and coordinate the end-to-end commercial lifecycle. You will identify commercial drift, build and maintain a Commercial Roadmap by subscription, recommend the appropriate commercial play at the right time, forecast renewal and broader commercial outcomes, and drive quote-to-booking readiness.

You will move beyond executing renewals to orchestrating commercial outcomes. Working as a trusted commercial advisor, you will align the customer lifecycle state, account strategy, terms, conditions, pricing logic, renewal pathways, and policy-aligned options to balance value delivered to customers and value captured by PTC.

Key Responsibilities Manage assigned subscription portfolio and drive the end-to-end renewal lifecycle to deliver customer value, retention, and sustainable commercial outcomes. Develop and maintain a clear commercial roadmap for assigned accounts, including renewal strategy, customer state, risks, opportunities, dependencies, and next steps. Provide commercial guidance to customers and account teams by connecting contract structure, pricing, product configuration, policy requirements, and account strategy.

Identify customer lifecycle state , renewal risk, downgrade signals, modernization opportunities, growth potential, and commercial drift early and recommend appropriate commercial actions. Identify and address commercial drift across contract structure, pricing, discounting, product configuration, renewal pathways, and terms & conditions to maintain commercial alignment over time. Forecast renewal and commercial outcomes accurately by maintaining complete, current, and decision-ready data, documentation, and pipeline hygiene.

Coordinate cross-functional stakeholders across Sales, Customer Success, Operations,



Finance, Legal, Compliance, Product, and other teams to progress the agreed commercial motion. Support adoption of strategic initiatives, tools, processes, and programs.

What Success Looks

LikeA successful Senior Subscription Manager consistently delivers strong renewal performance, ARR retention, and sustainable commercial outcomes by owning the end-to-end commercial lifecycle for the assigned portfolio. The successful candidate diagnoses customer state early, identifies churn risk and downgrade signals, maintains a high-quality Commercial Roadmap, and provides accurate, decision-ready forecasts that improve business predictability. Strong performance also depends on robust, trust-based relationships with customers, partners, account teams, and internal stakeholders across Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, and other teams, using clear communication, sound judgment, and disciplined follow-through to progress the right commercial play.

Required

QualificationsPreferred Background Bachelor's degree or equivalent professional experience required.Experience in enterprise software, SaaS, PLM, CAD, or technology industries.Familiarity with CRM and forecasting systems such as Salesforce.Experience 5+ years of experience in subscription management, renewals, customer success, commercial operations, sales, licensing, or a related field.Demonstrated experience managing complex renewals and commercial negotiations.Skills & CompetenciesLearning agility and intellectual curiosity, with a proactive approach to building expertise in PTC's business, technology, customers, policies, tools, and evolving commercial models.Comfort and positive energy in a fast-paced, global environment, with the ability to stay effective, organized, and resilient as priorities shift.Strong commercial mindset and negotiation presence,



with the confidence to influence discussions, balance customer and business needs, and seek outcomes that create sustainable value.Collaborative team-player mindset, demonstrated by sharing knowledge, supporting colleagues, welcoming feedback, and contributing to a constructive, inclusive team environment.Analytical and structured thinking, with the ability to connect data, business context, risk, customer signals, and commercial implications into practical recommendations.Strong data-driven decision-making skills, including the ability to leverage analytics, automation, and AI-assisted insights to improve forecasting accuracy, risk identification, and commercial execution.Clear and concise communication skills, with the ability to simplify complex topics and adapt messaging for customers, partners, peers, and senior stakeholders.Fluency in German and English, with the ability to communicate clearly and professionally across customer, partner, and internal stakeholder audiences.Your ProfileThis role is a great fit for someone who brings commercial sharpness, customer focus, and positive energy into complex subscription conversations. They do not just "manage renewals" — they connect the dots across customer state, account strategy, contract structure, pricing logic, risk signals, and renewal pathways to help shape the right commercial outcome. They are comfortable balancing customer needs with PTC's long-term business interests, spotting churn risk or downgrade signals early, and turning data, business context, and stakeholder input into practical recommendations.

They communicate clearly in German and English, simplify complex topics, and create momentum across Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, partners, and customers. We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech.

📌 Senior Subscription Manager (Cabrales)
🏢 PTC Eastern Europe
📍 Cabrales