Experteer Overview In this role you will serve as a senior, technically oriented advisor within Lighthouse's Commercial team, managing a portfolio of complex accounts and aligning product capabilities with business value. Compensaciones / Beneficios • Own and manage the technical relationship across a portfolio of complex accounts • Collaborate with Account Executives on account strategy, retention, expansion, and renewal planning • Identify adoption gaps, technical risks, expansion opportunities, and churn signals • Provide usage, adoption, ROI, and technical insights to support renewals and commercial conversations • Lead or contribute to QBRs, adoption reviews, renewal prep, and executive engagements • Tailor engagement based on account value, complexity, health, and commercial opportunity • Serve as SME across Lighthouse products, integrations, data, and AI capabilities • Understand BI data structures, market codes, OTB vs. Actuals, and data-quality issues • Demonstrate knowledge of Connect AI, PMS/OTA connectivity, Rate Insight u**** Parity, The Hotels Network, Market Insight, Ernest/Revenue Agent • Understand APIs, data flows, PMS/channel integrations, and common integration failure points; scope, diagnose, and explain complex scenarios • Own the customer-facing technical narrative and collaborate with Engineering, Product, and Customer Care on resolutions • Build account-specific adoption plans linking Lighthouse capabilities to business outcomes • Drive sustained adoption of core products, AI features, and advanced functionality • Lead best-practice sessions,



value reviews, and targeted adoption engagements • Monitor adoption milestones and intervene when value is not realized • Develop scalable best practices, playbooks, and customer-facing content • Actively drive adoption of Ernest/Revenue Agent and other AI capabilities across the portfolio • Use Claude, Gemini, and Lighthouse AI tools daily to improve analysis, prep, and prioritization • Translate AI capabilities into practical customer use cases and measurable outcomes • Identify opportunities to automate repetitive account-management activities and improve scalability • Validate AI-generated insights for accuracy and relevance • Bridge Commercial, Customer Care, Engineering, Product to align on customer needs • Provide structured customer feedback and product insights to internal teams • Coordinate complex technical engagements and ensure clear ownership • Share technical and commercial best practices with TAMs and AEs • Contribute to improvements in TAM processes, playbooks, tooling, and operating models Responsabilidades • experience in technical account management or enterprise software preferred • ability to communicate complex technical concepts to non-technical stakeholders • strong collaboration with cross-functional teams • experience in AI-enabled product environments a plus Requisitos principales • Versátil working environment • Flexible time off • Alan Healthy benefits • Payflow App • Flexible retribution for meals/nursery • Wellbeing support with ClassPass subsidy 80% or more? (

📌 Senior Technical Account Manager (Barcelona)
🏢 Lighthouse Intelligence
📍 Barcelona