At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role You'll ensure the right people are handling the right conversations at the right time by managing forecasts, schedules, weekend rotations, and support routing. You'll use data and automation to optimise team capacity, keep service levels on target, and ensure clear, reliable routing processes across the support team.

What You Will Own Planning

Volume forecast by day, hour, channel and language, including Fin volumes and the ramp-up of new hires; Rota for weekdays and the weekend rotation (at least 2 people on every weekend day), holidays and absences. Escalation paths to Level 2 (billing, payment cases, app, quality and bugs).



Service levels Live monitoring of response times and backlog; 2+ years of experience in workforce management, support operations, or a similar planning role.

Support platform expertise: hands-on experience with Intercom, Zendesk, or similar tools, including setting up rules, managing queues, and configuring automations. You're confident working with spreadsheets, analysing data, and building forecasts to support effective planning and decision-making. You're fluent in English and comfortable communicating clearly with different stakeholders. excel or BItools.

What We Offer AI-powered, from day one Your own Claude account and a monthly AI tools budget. Your health comes first Alan health insurance fully covered by bsport DKV dental mental health support paid sick leave.

Get more from your pay Alan Flex: pay meals, transport and nursery from your gross salary, tax-free. A great place to work, live and connect Office on Passeig de Gràcia 1 remote day/week + 15 extra days/year Summer Fridays in August an international team across Europe, the US and APAC.

📌 SERVICES ARCHITECT (Barcelona)
🏢 bsport
📍 Barcelona