Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Job description Industry: Designer toys and collectible pieces

Location: Pop Mart Madrid

Job type: Part-time

Working Hours: 20 hours per week

About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through general artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What To Expect

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training





Be proactively involved in the company’s growth

Benefits

Selected POP MART toys as appreciation gifts every month

A structured bonus/commission scheme in line with the company’s and the individual’s performance

Comprehensive training and development programs

Regular team social events

The Role We are looking for enthusiastic and customer-focused Sales Associate to join our team in Madrid! As a Sales Associate, you will play a key role in delivering an outstanding in-store experience, supporting daily operations and representing the POP MART brand with energy and positivity. If you love designer toys and enjoy working in a dynamic retail environment, this is the perfect opportunity for you.

Key Responsibilities

Provide exceptional customer service, helping customers discover and fall in love with our products

Support the Store Manager in daily store operations

Ensure the store is always clean, organized, and visually appealing

Handle payments and follow correct procedures at the cashier point

Monitor product availability and support stock management

Help with inventory checks and prevent stock loss or damage

Participate in new product launches and merchandising updates

Follow all company policies and procedures

Be a team player,



supporting colleagues and contributing to a positive store environment

Be available to work flexible shifts, including weekends and holidays

Required Qualifications

At least 2 years of experience in a retail or customer-facing role

Fluent in Spanish and English, with strong communication skills

A proactive attitude and a passion for delivering great customer service

Ability to support sales goals and contribute to team performance

Comfortable working in a fast-paced environment, handling multiple tasks

Reliable and well-organized, with strong attention to detail

Basic experience with cash handling and administrative tasks like scheduling

Good time management and the ability to prioritize tasks efficiently

A team player who brings positivity and helps motivate others

Desirable But Not Essential

Experience in the toy or collectibles industry

Knowledge of visual merchandising techniques

Familiarity with retail management software and point-of-sale systems

Schedule

Monday to Sunday

Weekend availability

Experience

Retail experience: 2 years (required)

Licence/Certification

Right to Work in Spain (required)

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

#J-18808-Ljbffr

📌 Store Associate (Madrid)
🏢 POP MART
📍 Madrid