The Housing & Emergency Support Assistant (HESA) will support the Housing Coordinator in providing a high-quality housing experience for IES Abroad students while serving as a key resource for accommodation-related matters. The HESA will assist students throughout the housing process, help resolve housing concerns, maintain relationships with housing providers, and contribute to the overall wellbeing and safety of students. In addition, the HESA will participate in the Center's emergency response system by carrying the emergency phone according to the established on-call schedule and assisting with emergency situations affecting students. The HESA will maintain regular communication with the Housing Coordinator, Health & Safety Coordinator, Student Affairs team, and other Center staff to ensure a coordinated approach to student support and risk management.

Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
Primary Responsibilities
Student Housing Support

-

- Assisting students with housing-related questions, concerns, and requests.

- Providing information regarding housing policies, procedures, expectations, and community standards.

- Helping students navigate housing challenges and facilitating communication between students and housing providers.

- Monitoring and documenting student housing issues and escalating concerns when necessary.

- Supporting students during housing transitions, room changes, and accommodation adjustments.

- Recording student interactions and housing-related concerns for reporting and follow-up purposes.

Housing Administration and Provider Relations

-





- Assist in coordinating student housing placements and accommodations.

- Maintain housing records, databases, and student accommodation documentation.

- Support housing check-ins, check-outs, arrivals, and departures.

- Communicate regularly with landlords, residence staff, host families, and other housing providers.

- Assist in resolving accommodation concerns in collaboration with housing partners.

- Support housing inspections, inventories, and quality assurance processes.

- Contribute to evaluating housing services and identifying opportunities for improvement.

Emergency and On-Call Support

-

- Participate in the Center's rotating emergency phone schedule, including evenings, weekends, and holidays as assigned.

- Respond to student emergencies involving housing, health and wellbeing, safety concerns, travel disruptions, or other urgent situations.

- Serve as an initial point of contact for students requiring emergency assistance.

- Coordinate with the Health & Safety Coordinator, Center leadership, housing providers, emergency services, and other stakeholders when responding to incidents.

- Maintain accurate documentation of incidents and actions taken.

- Follow established emergency response and risk management protocols.





- Escalate serious or complex situations appropriately.

Daily Office Hours and Student Contact

-

- Maintain a visible and approachable presence throughout the Center.

- Hold regular office hours for students seeking support or assistance.

- Be available to discuss housing concerns, provide updates, and facilitate solutions.

- Build positive relationships with students and serve as a resource throughout the semester.

- Participate in orientation activities and provide housing information to incoming students.

- Conduct proactive outreach to students experiencing housing-related difficulties.

Student Activities and Program Support

-

- Participate in student activities, cultural events, field trips, and excursions as required.

- Assist with orientation programs, arrival activities, and transition support.

- Support evening and weekend programming when needed.

- Contribute to creating a positive student experience through active engagement and support.

- Collaborate with Student Affairs and other Center teams on student-focused initiatives.

Other Duties

-

- Assist with preparing housing reports and administrative documentation.

- Support communication initiatives related to housing, health, safety, and student wellbeing.

- Contribute to housing-related resource development and student information materials.

- Perform other duties as assigned to support Center operations and student success.

Reporting Line

-

- Reports directly to the Housing Coordinator for all housing-related responsibilities and

📌 Housing Assistant- IES ABROAD MADRID TEMPORARY POSITION
🏢 IES Abroad Madrid
📍 Madrid