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Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
Job Description:
About Us:

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the integral population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey

We are hiring a Cloud Customer Success Representative to support our German Partners.They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines.The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.

This position will be in the Barcelona.

Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.

Key responsibilities:

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- Ensurepartners receivebest customer experience possible.

- Act as theIngramMicroCloudinitialpoint of contactaccounts in an aligned territory

- Ensurepartners areregularlyengaged,updated, upskilledon newIngramvendors and offeringsto encouragea ‘never lose a subscription’ approach.





- Contributeto the development ofthe hub,service desk processes and procedures,to provide timelyonboarding,resolution on issuesand customer success.

- Supportpartnersawareness of customer success methodologiessothey candrive a customer success strategy within their own business

- With proactive engagement, serve astheVoice of thePartnerby soliciting andpresentingbusinessfeedback tosales,vendor managementand finance teams.

- Collaborateand share best practices amongstteam membersto continuously improvecustomerexperience,increase revenue,customer retention and growth.

- KPI’s for the role are ongoingpartnerNRR within the aligned territory.

- Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What you’ll bring

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- Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.

- Sales skills with customer focus oriented

- Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.

- Bachelor’s degree or relevant additional experience in related field.

- Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.

- Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.

- A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.

- Ability to enlist the support of others and gain commitments to actions and timelines.

- A self-starter, high-achiever who works extremely well with others in a team-oriented environment.

- Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.

Previous experience working on SaaS, IaaS or general Cloud technology is a plus. xqbhyrx

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- Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.

- Excellent written English and native in German

#LI-MBS

📌 Customer Success Representative (Santander)
🏢 Ingram Micro
📍 Santander