Job Description

Lea el resumen de esta ocasión para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.

s an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine - ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust. This is not a traditional processing role. You will operate where institutional knowledge meets machine speed - governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most. This is a temporary position of 12 months duration.

Key Responsibilities
Human-in-the-Loop Operations & AI Fall-Out Management

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- Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs.

- Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards.

- Apply underwriting operations expertise to edge cases the system cannot process automatically - documenting your rationale to maintain a clear, immutable audit trail.

- Identify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps.

- Submit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes.





Intelligent Automation Governance

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- Maintain ownership of system configuration, including template management, product and code mappings, and segment references, ensuring seamless integration with back-end systems and STP rules.

- Collaborate with technology and operations teams to refine automation rules and exception thresholds based on your day-to-day operational experience.

- Participate in testing and validating AI workflow changes before production deployment, acting as the operational voice in technology decisions.

- Produce SOX and compliance reporting, leveraging system data to surface insights that drive governance and accountability.

Broker Digital Experience

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- Manage Broker Network setup, access, and maintenance - supporting broker partners in navigating digital self-service capabilities and resolving escalated queries that automated systems cannot handle.

- Respond to broker correspondence within SLA, bringing a human touch to interactions where digital tools reach their limits.

- Act as a trusted point of contact for platform-related queries, building strong relationships that underpin Chubb's reputation for service excellence.

- Undertake audits and quality control checks across automated and manually processed work,



ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.

- Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.

- Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.

Quality Assurance & Continuous Improvement

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- Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.

- Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.

- Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.

Qualifications

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- Business-level English and Italian, any additional European language (German, French, Dutch, Portuguese or any of the Nordics languages) is an advantage.

- Experience in an insurance or financial services operations role, with a strong understanding of policy lifecycle, data entry, and document management.

- Comfort working within AI-augmented environments - you do not need to be a technologist, but you should be curious about how automation works and confident in questioning its outputs.

- Exceptional attention to detail and the ability to articulate clearly why a human decision differs from an automated recommendation.

- A proactive approach to learning: you will develop deep product knowledge across SME lines and serve as a Subject Matter Expert for your team.

- Proficiency in MS O

📌 Underwriting Operations Technician Digital (Madrid)
🏢 Chubb
📍 Madrid