OverviewIn this Integral Customer Support role, you will deliver technical support for automation and analytical systems, and lead training initiatives across global teams.

You'll develop blended learning solutions, support international deployments, and assist with IT-integrated diagnostics.

You'll work with cross-functional groups to ensure reliable operation of Roche systems in labs worldwide.

This role offers international collaboration and hands-on impact on lab performance and patient care.

ResponsabilidadesProvide technical support for automation systems (px, CCM, BLIM) and analytical platforms (cobas , cobas pro, etc.)

Develop and deliver target-specific blended learning courses and e-learning content

Provide onsite support to customer laboratories globally and liaise with manufacturers on projects

Integrate IT solutions across different infrastructures and manage global implementations

Collaborate with internal and external partners on various projects

Travel up to 30% for onsite training and support

Ensure product support meets worldwide distribution requirements

Address complex software and application-related issues to ensure lab instrument availability





Requisitos principalesUniversity/college education with a focus on science/technology/IT (e.g. medical technology, chemistry, biology, biotechnology, bioinformatics)

Minimum 3 years of experience as a product specialist or in a diagnostics lab environment

Minimum 1 year of experience supporting workflow instruments (p) or cobas /cobas pro solutions

Strong experience with lab networks/IT infrastructure (e.g. navify Lab operations, nLO, middleware, host systems)

Proven ability to support integrated solutions across global implementations

Experience in developing and delivering customer training in English

Familiarity with digital learning and distance coaching is a bonus

Customer-service oriented with excellent communication and intercultural skills

Willingness for frequent travel (~30%)

Service-oriented

Strong communication and teamwork

Intercultural awareness

Experience with diagnostic instrument support (cobas , cobas pro, p****)

IT infrastructure and lab networks (navify Lab operations, middleware, host systems)

Training design and delivery (blended learning, e-learning)

📌 Support & Training Senior Specialist (It / Application) (Barcelona)
🏢 Roche
📍 Barcelona