About the roleThe Technical Account Manager (TAM) is responsible for overseeing the technical needs of customers both pre- and post-sales. You will work closely with clients to ensure smooth technical integration of the company's API, while also collaborating with internal teams to ensure optimal performance of client systems. You should be able to explain complex technical concepts to technical and non-technical users, ensure product performance, and help guide clients through the integration process.
Client Integration Support
Guide clients through the API integration process, providing clear instructions, support, and timely solutions to their inquiries.Integration Testing and Feedback Ensure clients pass the mandatory integration test to finalize the process.Provide detailed feedback during testing and advice on necessary improvements for clients who do not meet the required standards.
Client Relationship Management
Act as the main point of contact for clients during the integration process and until the client goes live, fostering trust and alignment with their goals.Push clients to meet deadlines, ensuring integrations are completed in the shortest time possible without compromising quality. Report on product performance and make recommendations for improvements.QualificationsEducation: Bachelor's degree in Computer Science, Engineering, or a relevant field.Proven experience working with RESTful APIs,
JSON data structures,and technical setupsFamiliarity with software development and API testing tools such as Postman.Experience managing client projects, from requirement analysis to post-deployment support.Customer centric and ability to have fluid, friendly and competent conversations with clients Skills: Strong problem-solving abilities and analytical thinking.Proficiency with ticketing systems and CRM tools is a plus.Solid organizational skills, with the ability to manage multiple projects and clients simultaneously. Fluency in English is required; An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.Tax-advantageous wage benefit: Discount on Veg it (vegan meals) to order your lunch at the office.23 holidays plus 3 extra days at disposalHybrid Work Model.English classesParking benefit for those who live outside of Barcelona.And what we are very proud of, you will join a young, motivated and powerful team with a great team culture.
As it's not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office. #
📌 Technical Account Manager (Api) (Madrid)
🏢 Alea
📍 Madrid