Experteer Overview In this role you will be Lenovo's trusted technical advisor for strategic enterprise customers across Europe uamp; META.

You will drive service excellence, optimize customer environments, and ensure high satisfaction with Lenovo infrastructure solutions.

You will coordinate cross-functional teams to resolve complex issues and deliver data-driven recommendations for service improvements.

This position offers exposure to modern IT trends and a chance to shape long-term customer success within a general tech ecosystem.

Compensaciones / Beneficios • Become the trusted technical advisor for assigned customers by understanding their infrastructure, environment, and business needs • Serve as the primary contact between customers, Lenovo account teams, and technical support to ensure a smooth service experience • Conduct proactive hardware and firmware health assessments to identify risks and prevent issues • Analyze customer environments and provide data-driven recommendations to improve service quality and efficiency • Coordinate complex technical cases with Lenovo support teams and maintain clear communication throughout • Deliver Root Cause Analysis for critical incidents and present findings and corrective actions clearly • Guide customers on industry best practices to optimize system performance, maintain compliance, and maximize Lenovo value • Lead regular service delivery reviews, track KPIs, and drive continuous service improvement initiatives Responsabilidades • Bachelor's degree in Computer Science, Engineering, or a related technical field • Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support • Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions • Working knowledge of Microsoft technologies and VMware virtualization platforms • Excellent written and verbal communication skills in Spanish and English • Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends • Proven ability to manage complex customer environments and stakeholder interactions across multiple countries • Strong interpersonal, communication, partner, and vendor management skills with the ability to build trusted customer relationships Requisitos principales • open and stimulating environment • flat structures • flexible way of working • international team • Diversity u Inclusion • competitive compensation

📌 Technical Account Manager For Enterprise Customer (Madrid)
🏢 Lenovo
📍 Madrid