IES ABROAD

Madrid

is currently looking for a position of Student Success Assistant (SCA) for our offices in Madrid, Spain.

Scope of Duties

The Student Success Assistant (SSA) will assist the Student Success Coordinator in serving as a primary on-site advocate for IES students. The SSA will serve as a resource to help triage any student issues and concerns by routinely documenting, monitoring, and escalating student issues. The SSA will be regularly visible and accessible to all IES Abroad students at the Center. In addition, throughout the semester, the SSA will meet periodically with the Student Affairs and Academic teams to ensure alignment on support strategies and progress.

Primary Responsibilities

Support the SSC in serving as a primary point-of-contact to diagnose, advocate for, and facilitate strategies to resolve student issues on-site, including:

Triaging student's issues and concerns related to academics, housing, student affairs, wellness, inclusivity, and safety.

Assisting SSC in planning student activities and attending and participating events during the week (typically in the evenings).

Help promote events by designing posters and social media posts on Canva to advertise events to students.

Listen, provide context, and serve as a guide/facilitator under the supervision of SSC and Health and Safety Coordinator to work with students to identify strategies to support success and ensure successful resolution.

Record student interactions and concerns to report to SSC, Health and Safety Coordinator, CD, and leadership team.

Participate in Student Success Team (SST) meetings:

The SST includes the SSA, SSC, Center Director (or designate), Head of Academic of Advising, Head of Student Affairs, and Dean of Faculty

Regularly provide relevant data and updates regarding student progress

Daily Office Hours and Student Contact:





Have visible presence around the Center; hold regular office hours for students to discuss concerns, provide updates, and discuss strategies or interventions

Be a regular, visible, and approachable presence for students in IES Abroad Center spaces (lounges, offices/classrooms, study areas, etc.).

Participate in Student Success activities, including orientation, field trips, Orientation ice breaker activities and social and cultural activities in the evening during the week.

Participate in orientation (virtual pre-departure and presential on-site); conduct proactive outreach to students who miss required events and report to CD

Schedule make-up sessions when necessary

Other duties:

Social Media management: Instagram and Tik Tok

Monthly newsletter (Academics and Student Life, Health and Safety information and opportunities)

Help and support with health cases designated by the Health and Safety Coordinator. (follow up, accompany to doctors appointments, hospitals).

Participating in the Emergency Phone rotation.

Required Qualifications

Degree in the liberal arts, social sciences, psychology, education, social work, or related field

Availability in the evenings during the week

Near-native command of the English language

Proficient in local language

Legal ability to work in country, even for short-term contracts

Preferred Qualifications:

Experience within the U.S. university system and/or working with U.S. university students

Familiarity with US Collegiate academic and social cultures

Experience living and/or studying abroad

Knowledge of local community and resources in IES Madrid

Knowledge, Skills, and Abilities:

Meaningful understanding of students from a variety of personal, social, economic, and academic backgrounds, especially those from historically underrepresented and marginalized identities

Strong interpersonal and communications skills

Demonstrated ability to collaborate, motivate, and form strong professional relationships

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📌 Student Success Coordinator Assistant- IES ABROAD MADRID TEMPORARY POSITION
🏢 IES Abroad Madrid
📍 Madrid