Our partner is looking for a Technical Support Team Lead, Pressable based in Spain. This is a leadership role within a 24/7 technical support environment focused on managed WordPress hosting. You will act as a hands-on "player-coach," balancing direct customer support with the leadership and development of a team of highly technical Support Engineers.

The role combines operational ownership with people management, ensuring high-quality customer experiences while continuously improving team performance, processes, and service standards. You will oversee SLAs, performance metrics, and escalation handling while also contributing directly to complex customer cases. Lead, mentor, and develop a team of Technical Support Engineers, fostering a high-performing and collaborative support culture Monitor, analyze, and report on team performance metrics, SLAs, and customer satisfaction indicators Conduct regular 1:1s, coaching sessions, and performance reviews to support individual growth and accountability Design, implement, and improve support processes, workflows, and escalation paths to enhance efficiency and quality Develop and deliver training programs to strengthen technical expertise and customer communication skills within the team Manage scheduling, coverage planning, and resource allocation to ensure 24/7 support continuity Proven experience in technical support leadership, team management,



or senior customer support roles in a SaaS or hosting environment Strong technical background in WordPress and managed hosting infrastructure Experience managing or mentoring technical teams and driving performance improvements Hands-on ability to troubleshoot complex technical issues, including website performance, hosting configuration, and migrations Experience building or improving support processes, playbooks, or training programs Fully remote working environment with flexibility and global team collaboration Home office setup support and coworking allowances Health, dental, and vision coverage (for eligible employees depending on location) Retirement savings support (e.g., Paid learning and development opportunities, including training, books, and conferences Opportunity to work in a general, distributed organization with strong engineering and product culture Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.

This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). If you would like more information about how your data is processed, please contact us.

📌 Technical Support Team Lead, Pressable (Málaga)
🏢 Jobgether
📍 Málaga