We’re looking for fluent Italian speakers with a passion for customer service and technical support to join our Customer Care team in November & December in Lisbon. You’ll be the voice of the brand across different channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction. Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory. What You’ll Do

Respond to customer queries through phone, email & chat online. Provide clear, accurate information and effective solutions. Manage complaints professionally and **escalate** complex cases when needed. Communicate with empathy while maintaining a professional, customer-first approach. Follow established quality standards and company procedures. Meet individual productivity and performance targets. What You Bring

Fluent Italian , both written and spoken. Intermediate English (B1/B2) . Typing speed of

20+ words per minute . Strong communication, problem-solving, and interpersonal skills. A genuine customer-focused mindset. Ability to work efficiently in a fast-paced digital environment. Contract & Working Conditions

12-month initial contract , with the possibility of renewal. Full-time:





40 hours per week . 8-hour shifts on a

rotating schedule . Flight ticket reimbursement according to company policy. Comprehensive health insurance. Free Portuguese language classes. Salary & Benefits

Without Company Accommodation Base Salary:

€1366.17/month Performance Bonus: Details shared during the recruitment process with the company. With Company Accommodation Base Salary:

€1040.68/month Performance Bonus: Details shared during the recruitment process with the company. Why Join?

Work in a truly

international and multicultural environment . Receive full on-boarding and professional training. Access

career development and progression opportunities . Benefit from relocation assistance and support with your move. Enjoy a stable 12-month contract with the possibility of renewal. Learn Portuguese for free and make the most of your experience abroad. Ready for Your Next Adventure?

If you’re

fluent in Italian , enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.

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📌 Italian Customer Care Advisor Lisbon with Relocation Support and Accommodation (Madrid)
🏢 Cross Border Talents
📍 Madrid