07 nov
|
Glovo Group
|
Barcelona
07 nov
Glovo Group
Barcelona
Glovo Group is seeking a leader to own the post-delivery experience from first contact to resolution.
Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.
Over the next 12–18 months you will shape how it works across the countries we operate in and lead the rollout of our AI agent on real post-delivery cases.
You will collaborate with Finance, Product, and local teams to define processes and KPIs, run root-cause analyses, coach the post-delivery xghoner team, and ensure the right balance between customer satisfaction and profitability while staying
📌 Global Post-Delivery Experience (Barcelona)
🏢 Glovo Group
📍 Barcelona