Cainiao Group in Madrid seeks a customer operations specialist to support local clients and drive business expansion. You will identify customer needs and promote tailored logistics solutions while monitoring service quality against SLAs and pushing for continuous improvements. The role emphasizes cross-cultural collaboration, ability to operate in a multilingual environment, and a strong focus on customer satisfaction and relationship building.
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📌 Merchant Operations & Logistics Solutions Lead (Bilingual) (Madrid)
🏢 Cainiao Group
📍 Madrid
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