07 nov
|
Delivery Hero
|
Barcelona
07 nov
Delivery Hero
Barcelona
Glovo, part of the Delivery Hero group, seeks a leader to own the post-delivery experience—from initial complaint to resolution—across multiple countries.
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
You will drive KPI improvements, shape processes with the central team, and roll out AI-assisted support while managing a growing post-delivery team. xghoner
You will work with Finance, Product, and other functions to ensure root-cause analysis informs policy and tooling changes, balancing customer satisfaction with profitability.
📌 Post-Delivery Experience Lead (Barcelona)
🏢 Delivery Hero
📍 Barcelona