Global Post-Delivery Experience & Optimization Lead (Madrid)

Global Post-Delivery Experience & Optimization Lead (Madrid)

07 nov
|
Glovo Group
|
Madrid

07 nov

Glovo Group

Madrid

Glovo Group is seeking a leader to own the post-delivery experience from first contact to resolution. Over the next 12–18 months you will shape how it works across the countries we operate in and lead the rollout of our AI agent on real post-delivery cases.You will collaborate with Finance, Product, and local teams to define processes and KPIs, run root-cause analyses, coach the post-delivery team, and ensure the right balance between customer satisfaction and profitability while staying#J-18808-Ljbffr

📌 Global Post-Delivery Experience & Optimization Lead (Madrid)
🏢 Glovo Group
📍 Madrid

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