We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain. This is a Full-time, permanent position.

About the role
As part of Paf's Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high‐quality, and multilingual customer service. Main responsibilities
* Manage incoming customer inquiries via chat and other channels, ensuring quick and high‐quality responses.
* Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).
* Contribute to improving the team's efficiency, accuracy, and responsiveness.
* Follow company communication guidelines, policies, and procedures.
* Build positive relationships with customers through clear and professional communication.
* Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.




* Ensure compliance with legal, regulatory, and company requirements. Requirements
* Fluent in Spanish and English (written and spoken).
* Previous experience in online gaming customer support.
* Strong customer‐focused mindset.
* Ability to learn and adapt quickly in a dynamic environment.
* Most important: the right service attitude, willingness to learn, and a passion for helping others.

What we offer
You'll be joining an international gaming company dedicated in raising money for good causes. You'll be welcomed by a supportive, dynamic team environment where your contributions directly impact the customer experience. A yearly gross salary of €24,000, health insurance cover, and remote work possibilities. All applications will be treated confidentially and in accordance to our equal opportunity standards.

📌 Spanish Customer Support (Ceuta)
🏢 Paf Group
📍 Ceuta