Customer Support Advisor – Basque (Euskera) + EnglishDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.Position OverviewClient / Project: Fashion RetailerLocation: On-Site, Barcelona, SpainWork Model: On-SiteLanguage Requirements: Native-level Spanish and Basque (Euskera), with a very good command of English.Compensation & BenefitsBase Salary: 19,623.64 EUR gross per yearPerformance Bonus: Up to 1,200 EUR in performance bonusesWork Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts)Main ResponsibilitiesHandle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).Manage after-sales issues including deliveries, returns, and order modifications.Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.Follow up proactively on cases to ensure full and proper resolution.Record customer interactions accurately and keep internal systems and CRM records up to date.Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.Requirements & QualificationsLanguages: Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.Core Competencies: Strong communication skills,



high customer orientation, patience, empathy, and a robust problem-solving mindset.Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.Technical Skills: Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.Environment: Ability to work effectively as part of a team in a dynamic, international retail environment.Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).Selection processSubmissionOwnership Validation (could take up to 48hrs)Profile fit validation (made by CNX recruiters & project leader)HR Interview & TestsSupervisor interviewClient interview (some projects require this)Job offerHiredWe are recruiting Customer Support Advisors fluent in Spanish, Basque, and English for an on-site project in Barcelona, Spain, supporting a well-established international fashion retail brand. xqbhyrx In this role, you will assist online shoppers with inquiries related to purchases, product lines, orders, deliveries, and after-sales support via phone, email, and chat, ensuring a high-quality customer experience.#J-18808-Ljbffr

📌 Fashion Support Consultant — On-Site Barcelona
🏢 Enigma
📍 Barcelona