Position: Customer Experience Specialist

Location:
Valencia, Spain Work model: On-site Employment type: Full-time DUTIES &

RESPONSIBILITIES:
Provide customer support to Dutch-speaking customers via phone, email and live chat Handle customer questions, orders and product-related enquiries Resolve complex customer cases and identify practical solutions Coordinate with internal teams and external suppliers when required Manage customer cases across multiple channels while maintaining high service and quality standards Identify root causes of recurring customer issues and contribute to process improvements Maintain accurate customer and case information within the relevant systems Meet daily productivity, quality and customer satisfaction KPIs Participate in team meetings, 1:1s, workshops and improvement projects

REQUIREMENTS:




Native or near-native Dutch and fluent English A third language is an advantage Minimum 1 year of experience in a fast-paced customer-facing role Strong communication and interpersonal skills Natural problem-solving ability and a proactive approach Ability to remain calm and effective under pressure Comfortable working with KPIs, multiple channels and systems Already based in or near Valencia, Spain Eligible to work in Spain / EU work eligibility (no visa sponsorship) Available to start as soon as possible

Working hours
Monday to Friday, 09:00 to 17:30

BENEFITS:
~ Daily breakfast and lunch provided at the office ~ Twice-weekly bootcamp in the park ~ Annual AI learning budget ~ Internal mentorship, development opportunities and personal development workshops ~ Comprehensive onboarding programme ~ Support with Spanish bureaucracy and NIE process ~ Employee discount, referral bonus and paid volunteering time ~1 month of accommodation if relocating ~ And much more

📌 Customer Experience Specialist (España)
🏢 Twentoo
📍 España