Job Description
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We’re looking for a Principal Customer Architect to help enterprise customers turn early proof of value into lasting adoption of Zendesk’s AI Resolution Platform. You’ll bring together customer goals, technical possibilities, and the right Zendesk specialists to make progress practical and sustainable. Build account technology plans covering architecture, Zendesk usage, technical debt, customer priorities, and adoption opportunities. Diagnose barriers across configuration, data, integrations, processes, operating models, and stakeholder alignment; Guide customers through AI and platform adoption with repeatable playbooks, standard configurations, and practical enablement. Lead technical discovery, whiteboarding, relevant product demonstrations, and standard sandbox configurations to make proposed outcomes tangible. Strong technical judgment across SaaS configuration, integrations, APIs, data flows, and AI automation. Comfort with light demos and standard configuration that help customers understand what’s possible without over-customizing. An AI-literate approach to your work: you can use approved AI tools responsibly, consider data, security, oversight, and measurement, and adapt as AI changes customer workflows. Typically 12+ years of experience in complex customer-facing technical transformation, architecture, AI automation, advisory, or a related field—or an equivalent record of impact. Demonstrated ability to lead technical discovery, assess integrations or data flows, and recommend practical solutions.



A track record of influencing senior stakeholders and coordinating cross-functional teams through complex change. Familiarity with regulated environments, complex architectures, or advanced AI automation. Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster general diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

📌 Senior Architect (España)
🏢 Zendesk
📍 España