Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia. Explore your next opportunity at a Fortune Global 500 organization. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Management of the staff under your supervision. Coaching and training the team. + Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives. + Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring. + Coordination of project management projects. Communication with other departments for project execution (BaSE, IE, etc.). + Resource planning, holiday planning, peak hours, aircraft adjustments and execution. + Competitive salary + health insurance + Ongoing training + Varied work with opportunities for growth. Higher Vocational Training or a University Degree (completed or in progress) is essential. + Knowledge of the English language will be value. + Curiosity, eager to learn new areas of the business and develop service knowledge. + Strong leadership qualities and quick decision-making. + Knowledge of MS Office systems: Excel, Outlook
- User level. + We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria.



A Little About Our Business Founded in ***
* as a courier company in the United States, UPS has grown into a general company with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. French Customer Support Team Leader, Barcelona, Spain Customer Support Team Leader
- Fluent in French (C2) and English (B2)
- wanted in Barcelona. Are you proficient in French and English with a passion for leadership? Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success Role Description As a Customer Support Team Leader, you will oversee a team of customer support representatives, ensuring the delivery of exceptional service to our French and English-speaking customers. Based in Barcelona, you will be responsible for managing team performance, providing coaching and support, and resolving escalated customer issues. Requirements Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal, is essential.

What We Offer
Competitive salary with an attractive relocation package. Comprehensive training provided to enhance your leadership skills and industry knowledge.

📌 Department Manager (España)
🏢 Cross Border Talents
📍 España