David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.Position: Fraud Activity AgentLocation: Barcelona, SpainEmployment type: Full-time, on-siteRemuneration: Base salary + performance bonus.DUTIES AND RESPONSIBILITIES:Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processesReview and validate customer-provided documentation to assess potential risks or fraudulent behaviorResolve cases accurately and within defined timelines while ensuring compliance with service-level standardsMonitor pending cases, follow up on outstanding documentation, and escalate when necessaryMaintain detailed and accurate records of investigations, actions, and outcomesCommunicate professionally and effectively in sensitive or escalated situationsApply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate riskIdentify opportunities to improve workflows, share recommendations, and support process enhancementsDemonstrate sound judgment, independence, and professionalism when handling high-impact casesREQUIREMENTS:Fluent in German (C1), with proficiency in writing and written.



As well as proficiency in English (at least B2).Strong analytical, problem-solving, and critical thinking skillsPrior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)Proven ability to meet or exceed performance targets and maintain professional standardsHigh level of integrity, reliability, and accountability in all tasksStrong interpersonal skills, including active listening, empathy, and adaptabilityExperience handling complex or escalated cases with professionalismProficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearlyAttention to detail, accuracy, and autonomy in daily workAbility to perform under pressure, make well-reasoned decisions, and apply root-cause analysisWillingness to share best practices, contribute to team improvements, and continuously learnDependable, punctual, and committed to maintaining a positive and professional work ethicBENEFITS:Attractive remuneration with capped sales bonuses.Private healthcare coverage.Relocation assistance.Fully paid training on company processes, tools, and products.Modern office facilities in a convenient central location.#J-18808-Ljbffr

📌 Fraud Activity Agent (German) (Madrid)
🏢 David Kennedy Recruitment
📍 Madrid