Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. Software Engineering Manager for Integrations , you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions. Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines,



and quality standards Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases Ensure system reliability, availability, and performance through robust monitoring and alerting systems Measure team performance (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards 10+ years of experience in back-end or full-stack development Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages Professional experience in delivering software with a focus on security, scalability, availability, and performance Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions Demonstrated ability to balance short-term delivery goals with long-term technical investments 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP) Experience delivering and maintaining large-scale, customer-facing products with high availability and performance Knowledge of advanced monitoring, observability, and incident response practices for production environments Familiarity with DevOps principles, infrastructure as code, and containerization 45+ Nationalities: cosmopolite & multi-cultural mindset ? We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. If you would like more information about how your data is processed, please contact us.

📌 Software Engineering Manager (España)
🏢 Aircall
📍 España