Customer Support Representative (German Speaker)

Full-time | Fixed-term contract (1 year)

Customer Support Representative

to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Provide timely and effective customer support through multiple channels

Work towards individual and team performance targets

Native-level German (minimum C1) and fluency in English





Previous experience in customer support (preferably 12+ months in a contact center)

Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)

Performance and language bonuses

Health and life insurance (includes family plan)

Relocation bonus up to €2,500 for candidates moving from abroad, and €2,500 signing bonus

Support with local registration and accommodation

Initial training provided and opportunities for career development

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we'd love to hear from you.

📌 German-English - Customer Service Representative (Madrid)
🏢 AetherCore
📍 Madrid