Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you'll join a company in motion. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams. Previous hands-on experience with AWS is a must.

Deep hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers & Serverless), Storage, Database and respective network and security concepts and a working knowledge of Infrastructure as Code solutions.

Deep understanding of DevOps practices and tools across CI/CD, Observability, Automation within the context of delivering high quality, resilient production applications.

Leads, with high-agency, the development of major, team-scoped,



projects; Mentors and provides guidance to junior engineers

Has good product knowledge of Cloud Infrastructure; leads software design discussions; Writes good-quality documentation in order to solicit and receive the best feedback on proposals.

Ensures that the code delivered is fully tested, including edge cases, creating & maintaining excellent coverage through automated testing. Drives the performance and quality within their scope

Implements and maintains high-quality logging, monitoring, alerting, and instrumentation. Demonstrates a strong understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; Actively pursues improving engineering skills, including but not limited to problem solving, writing readable/testable/efficient code, mastering technology in our stack, and anticipating scaling issues.

5+ years of experience operating AWS Infrastructure

Monitoring & Observability with Datadog

CI/CD: Gitlab, ArgoCD

IaC: Terraform, Cloudformation (SAM)

AWS datastores : RDS Aurora MySQL & PostgreSQL, DynamoDB, Neptune, S3, Redshift

Docker and EKS & Service Mesh - Istio

45+ Nationalities: cosmopolite & multi-cultural mindset

? We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

If you would like more information about how your data is processed, please contact us.

📌 IT Infrastructure Monitoring Engineer (Madrid)
🏢 Aircall
📍 Madrid