Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Our general customer base is exploding and we need your skills to support us on this exciting journey!
Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we bring passionate people and innovative tech together to create market-leading online gaming solutions.Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.Our multidisciplinary teams are passionate about products, customer experience and security.We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.Our International customer support teams, consist of specialist hosts who have knowledge and understanding of the customers within their specific regions.At Betway, every day is action-packed, and we expect you to bring your A-game.Ready to become a game-changer?
As a Customer Service Host, you'll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints.This will help us excel at providing world class service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients.Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language Spanish and/ or second language being English where applicableAssist on tasks within other regions by using company translation tools provided,



this is only if all tasks on the product that you are scheduled to work on have been completed.Processing and resolving of incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCompletion of tasks assigned during shiftCustomer relationship building and management as well as cross selling of products and servicesProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesExcellent time management and adherence to schedulePerforming extra tasks given by team managers as requiredThis job description is not intended to be an exhaustive list of responsibilities.Spanish as home/first language essentialFluent in English and Spanish; able to communicate effectively (read, write and speak fluently)Valid work/residence permit for CeutaThe ability to handle complex interactions clearly and effectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shared goalsExceptional attention to detail, ensuring high standards of quality in all interactionsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsBe available for shift rotationsCompleted high school qualification2 years' work experience post qualificationDesirable skills you've got up your sleeveIt would be great if you also have some of the following skills:Be in a possession of a degree or a diploma advantageousIn-depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesExpertise in managing multiple customer contacts simultaneously.Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.xghoner Game on!

📌 Español | Spanish Speaking Customer Service Host (Call Center) (Ceuta)
🏢 Betway Group
📍 Ceuta