Job Overview
We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.
Key Responsibilities

Provide excellent customer support via phone, email, and chat in Dutch and English
Handle customer inquiries, complaints, and requests in a professional and timely manner
Troubleshoot issues and provide appropriate solutions or escalate when necessary
Maintain accurate records of customer interactions in the system
Ensure customer satisfaction by delivering a high standard of service
Work closely with internal teams to resolve complex cases
Meet performance targets and KPIs (response time, resolution rate, customer satisfaction)
Requirements

Fluency in Dutch (C2 level)



and good command of English (B2 or higher)
Previous experience in customer support or a client-facing role is an advantage
Strong communication and problem-solving skills
Ability to work in a fast-paced environment
Basic computer skills and familiarity with CRM systems
Team player with a proactive attitude
What We Offer

Competitive salary package
Relocation support (if applicable)
Modern office in Madrid
International and multicultural work environment
Career development opportunities
Training and continuous learning
Preferred Profile

Customer-oriented mindset
Strong attention to detail
Ability to remain calm under pressure
Adaptable and adaptable

📌 Customer Service Officer Dutch-English (Madrid)
🏢 Cross Border Talents
📍 Madrid