and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and traditional financial services, so we're building the platform that makes it real: one that simplifies crypto and integrates it into the broader financial ecosystem.

Since launching in ****, we've grown into a recognized force in the industry, named one of Europe's Fastest-Growing Startups **** by Sifted and awarded Best Crypto On-Ramp & Payments Solution **** by Cryptonomist. We've partnered with leading brands including Visa, Mastercard, MetaMask, Trust Wallet, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like Solana, Consensys, and BNB Chain.

Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance.

Collaborate with more than 300 talented professionals from diverse backgrounds - including banking, SaaS, and Web3 — all united in delivering outstanding user experiences.

We actively integrate AI across the company, from operations and analytics to marketing and product workflows. Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there's always room to grow your skills, tackle new challenges, and push boundaries.

We're remote-first, celebrating diversity across 30 countries. At Mercuryo, you'll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

Customer Success Manager – Card Acquiring

This role requires someone who understands the payments ecosystem, can build strong merchant relationships, and is passionate about driving performance, growth, and operational excellence.





acting as the main point of contact for day-to-day relationship management and escalations.

Analyse transaction performance and decline reasons, identifying trends and opportunities to improve conversion.

Work closely with Risk, Fraud, Product, Tech, and Payment teams to resolve payment issues and optimise transaction performance.

appropriate controls

.

Provide high-touch support to

ensuring excellent service and rapid resolution of issues.

Monitor merchant performance through key metrics including volume, turnover, acceptance rate, chargebacks, and profitability.

with strategic merchants, presenting performance insights, key achievements, challenges, and future opportunities.

Prepare clear and data-driven presentations and business updates for senior leadership, highlighting merchant performance, risks, opportunities, and strategic recommendations.

Identify operational inefficiencies and propose improvements to processes, workflows, and merchant servicing.

Support strategic initiatives related to card acquiring, payments optimisation, and commercial growth.

3+ years of experience in Customer Success, Account Management, Payments, Merchant Operations, or a similar role.

Strong analytical skills with the ability to interpret payment and performance data.

Excellent communication, stakeholder management, and problem-solving skills.

Commercial mindset with the ability to identify growth and upsell opportunities.

Competitive market rate salary and performance-based incentives.

22 days annual leave with an additional 6 company days, plus bank holidays.

Comprehensive health insurance plans.

Maternity & Paternity leave support.

Adaptable work schedule and remote work options.

Professional development and training opportunities.

Mercuryo is also committed to providing reasonable accommodation during the application process for qualified individuals with disabilities.

📌 Remote Customer Success Manager (Málaga)
🏢 Mercuryo
📍 Málaga