Catapult is building the future of sports performance technology, with a mission to

We don't just work in the sporting industry; Since ****, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT CUSTOMER SUCCESS

Customer Success Specialist

whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based in Barcelona, Spain, you will be a key player in the growth of the region by providing high quality training, education and support to a select customer base across Catapults' entire range of athlete tracking hardware and software solutions. You will also be the voice of the customer and assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers, and therefore need to be fluent in Italian & English. The role will work closely with our business development managers, partners and sport scientists throughout EMEA to provide administration documentation, product demonstrations and support new business opportunities for leagues and teams.

Drive new business success & contract extensions through various activities,



including performing on-site and virtual product demonstrations. On-going remote support to our growing customer base on Catapult's entire range of athlete monitoring hardware and software solutions

Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience

Maintain a large database of information

Aid in the data analysis of our elite teams where required

General representation of Catapult at domestic and international conferences where required

Support renewals end-to-end for a defined book of business, accountable for retention outcomes.

Proactively identify, qualify, and drive opportunities with existing Catapult customers

Actively support the sales team through demos, solution consultancy, and customer advocacy.

Fluent English & Italian, additional languages highly valued

Hands on experience with performance monitoring tools such as GPS, velocity based training; Video Analysis; Proficient in statistical analysis of large data sets

Proficient with computers and Microsoft office

Ability to analyze, and interpret data

Effective communication to articulate findings to coaches, athletes, and other performance staff

The desire to influence the performance management of elite sports

Communicate effectively with key stakeholders, particularly software and hardware engineers





Bachelor's degree in Exercise and Sport Science or related discipline required

Existing network across elite sports in Italy is desirable.

We also encourage candidates who are currently based outside of Spain to apply, provided they are open to an office-first setup and potential relocation discussions during the hiring process.

You confidently deliver onboarding, training, and product demonstrations across Catapult's core solutions

You proactively support customers day-to-day, ensuring consistent and efficient usage

You are a trusted performance partner, influencing how customers use Catapult solutions to drive decision-making and performance outcomes

You independently manage your portfolio, driving high satisfaction, retention, and supporting renewals and growth opportunities

You deliver advanced insights and analysis that provide measurable value and differentiate Catapult's offering

We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.

You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your general awareness.

We are challenging ourselves to continuously grow and become a high-performance company. Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance.

📌 Customer Success Specialist (Italian) (Málaga)
🏢 Catapult Sports
📍 Málaga