the world's leading tech platform for culture and live entertainment.

To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. We are seeking a highly skilled Tech Support Engineer with a strong focus on advanced troubleshooting to join our team.

Your main mission will be to conduct deep-dive root cause analysis, determine the definitive solution, and manage the incident lifecycle until resolution.

Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing thorough investigation, data gathering, and log analysis to pinpoint the root cause of complex system issues.

Engineering Escalation Management: Prepare high-quality, detailed bug reports for the Engineering team. This includes documenting all troubleshooting steps taken, concrete data findings, and the resulting impact, ensuring a smooth and efficient handover for bug fixing.

data correction, implementing workarounds, configuration fixes).

Internal Collaboration:



Work closely with Engineering, Product, and QA teams to validate solutions, test fixes, and contribute to the continuous improvement of the platform's stability and support documentation.

Learn the platform's features, architecture, and configuration.

Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows.

Handle most incidents independently, using logs and monitoring tools.

Improve internal documentation and support processes.

Train and mentor new Tech Support members.

Ensure proactive monitoring and improve issue resolution efficiency.

Experience in technical support or troubleshooting roles.

Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...).

Knowledge of APIs, services, and client-server architecture.

Proficiency in English for clear communication.

Python

Linux/UNIX and scripting skills.

Experience with RESTful APIs and JSON.

Knowledge of AWS, Docker, Kubernetes.

Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases.

We use these technologies, so it would be a plus if you have experience in:

Django/Flask

PostgreSQL

Redis

Celery with RabbitMQ

Experience working on agile methodology

AWS, Docker and Kubernetes

Opportunity to have a real impact in a high-growth global category leader

Home office friendly anywhere in Spain

Relocation package for international candidates

Health insurance and other benefits such as Versátil remuneration with a 100% tax exemption through Cobee.

English Lessons

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.

📌 Tech Support Engineer (Linux) (Málaga)
🏢 FeverUp
📍 Málaga