Our partner is looking for an Operations Manager based in Spain.

This role is designed for a performance-driven operations leader who thrives in fast-paced, data-centric environments.

You will be responsible for building and managing high-performing online teams with a strong focus on accountability and results.

The position requires someone comfortable making tough decisions around hiring, performance management, and team optimization.

You will use data, dashboards, and operational tools to continuously improve efficiency and service quality.

A key part of the role involves training, coaching, and developing agents to reach their full potential.

This is a hands-on leadership role where impact is measured directly through team performance and operational outcomes.

You will oversee the full lifecycle of online agents, from hiring and onboarding to performance evaluation and exit decisions, ensuring only high performers remain and grow within the team. Hire, train, coach, promote, demote, and offboard agents based on performance

Lead and develop a team of remote/online agents

Conduct regular training sessions, coaching, and performance reviews

Use data, dashboards, and performance metrics to drive decisions and improvements

You should bring solid operational leadership experience,



ideally in managing remote or online teams, along with a strong analytical mindset and comfort working with performance data. 3+ years of experience in Operations Management or a similar leadership role

Proven experience managing online or remote agent-based teams

Hands-on track record in hiring, training, performance management, and exits

Strong data-driven mindset with ability to interpret KPIs and dashboards

Familiarity with CRMs, operational tools, and automation systems

Excellent communication skills in English (written and spoken)

Strong ownership mentality and ability to make tough performance decisions

Performance-based culture that rewards results over hours worked

Exposure to modern tools, systems, and data-driven operations

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📌 CRM Operations Specialist (Málaga)
🏢 Jobgether
📍 Málaga