Breezeway's award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

Client Onboarding & Success Manager, Italian Market

This is a foundational role as Breezeway enters the Italian market. For now, it's a high-ownership, high-visibility opportunity to shape how Breezeway shows up for Italian operators.

Collaborate with Sales and CX to ensure efficient onboarding of new Italian-market accounts, with clear handoffs and cross-functional alignment

Run training sessions that educate clients on Breezeway best practices and how to get the most out of the platform for their specific operations

Build and iterate on onboarding materials, processes, and documentation in Italian as a foundation for the market





Develop engagement and success strategies informed by data and client feedback; Serve as the primary Italian-speaking point of contact — a trusted partner, not just a support resource

2–4 years of experience in implementation, client success, or account management — ideally in a SaaS environment

Fluency in Italian and English (written and spoken) — you're fully comfortable owning client relationships in Italian

Strong project management and prioritization skills; Experience with CRM software and web-based tools; comfortable navigating Google Suite, Zoom, and Slack

Solid Excel skills — conditional formatting, VLOOKUP, formula functions, sorting and filtering

Experience in the short-term rental or property management industry is a strong plus

Startup or early-stage company experience is a bonus

All qualified applicants will receive consideration for employment without regard to these factors. We're a remote-first company with team members across the U.

📌 Client Success Manager (Remote) (Madrid)
🏢 Breezeway
📍 Madrid