DescriptionRia Financial Services

PAYMENTS TECHNICAL SUPPORT SPECIALIST EMEA

Network Management Support Specialist EMEA
Operations/ Network Management Department/ EMEA / Support
Full-time
General Description
Join our Payments Operations Team and make a difference providing seamless support to our growing network of partners.
We're looking for a self-motivated and innovative Payments Technical Support Specialist EMEA to join the team overseeing live operations of our Ria, Xe and Dandelion services in the EMEA region.
The position leads support for back-office administration, partner lifecycle management, initiative management, and Zendesk data analytics.
The regional Support team manages all queries from partners and agents daily as part of a 24/7 integral team.
Monitors inbound/outbound global payments transactions flow.
Develop comprehensive documentation for API configurations, workflows and troubleshooting steps.
Conduct functional and regression testing.
Monitor support performance and create reports on integration status, issues and resolutions.
Bachelor degree in Computer Science, Information Technology,



Data Science or related field.
3 years of experience in API integration, technical support, or similar.
Experience in industries with complex regulatory, technical, or operational environments (Fintech, Money Transfer or Banking is a plus).
Project management experience, familiar with financial accounting concepts
Experience with API Integrations - Web Service, RESTful API, XML, JSON.
In depth knowledge of Zendesk, Jira, Power BI is a plus.
Understanding of programming languages (Java, Phyton, PHP).
Knowledge of API testing tools (Postman, SoapUI)
Excellent written and oral communication skills in English and Spanish, excellent people skills and ability to influence commercial and technical stakeholders.
Short Description About The Company
Now, with more than 500,000 locations, in 188 countries and employing over 5,300 people, we've become the second-largest money transfer company in the world.
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📌 IT Support Analyst (English-Speaking) (Madrid)
🏢 Ria Money Transfer
📍 Madrid